9 Kamienna Street
33-567 Wieliczka
Customer Care Manager
Polskie Koleje Państwowe
45 Mickiewicza Street
34- 476 Warszawa
May 3, 2006
Dear Madam/Sir
I am writing to express my strong dissatisfaction with the service provided by Polskie Koleje Państwowe. My complains concern the last week's delays of trains.
On April 27, 2006 I bought a ticket for train from wieliczka to Cracow. The train was to have departed at 8:00 a. m., however it was delayed for over two hours. As I arrived to Cracow at 10:55 a. m., I was late for my job interview for which I had an appointment at 10 a. m. Therefore, I was not given a chance to present myself to my employer-would -be. I understand that delayes of trains happen, nevertheless I think that it is not a normal situation when they happen every day. Two days later, on April 29, I had another appointment for a job interview. This time I decided to start my journey to Cracow 3 hours before the interview, to avoid being late again. The train departed on time, however it was halted four times during the journey and it arrived at Cracow late agian. Consequently, I missed my interview again.
There was heavy snowfall last week but I do not think it was as heavy as to cause constant delays of the trains. I do not believe the snowfall was the reason of my last week problems. The rail tracks were cleared so snow could not be an obstacle to comfortable and fast journey. I think that the delays resulted from the fact that some workers of PKP negleced their duties.
Since the delays caused me not only a lot of inconvenienece but, most of all, serious problems, I demand some compensation and the return of the cost of my train tickets. I also expect an apology from your company.
I hope PKP will pay more attention to the quality of its service and show more care towards its customers.
I look forward to hearing from you soon.
Yours sincerely
Jan Kowalski
