ARRIVAL- AT THE RECEPTION

  • Good afternoon.
  • Good afternoon Madame. How can I help you?
  • I would like a double room with a bathroom.
  • Wait a moment, please. Yes, we may offer you a room like that.
  • I also would like it to be on the first floor.
  • Hmm, unfortunately there are no vacancies on the first floor. But I suggest that you take the one on the second floor, at the back, whose windows overlook the mountains.
  • That sounds fine. Is there a balcony in this room?
  • Yes, of course.
  • Will I have any noisy neighbors?
  • No, there lives only one older couple in a room next to yours.
  • Is there the air condition in my room?
  • Of course. Moreover there is a telephone, radio and a TV set.
  • How long is the room service available?
  • All day and night. But you can order a hot meal only till 11 PM. And breakfast is included in the price.
  • That sounds great.
  • Can I ask, who are you saying with at the hotel?
  • I am staying all by myself, but I like much space that is why I take double room.
  • Yes, of course.
  • How much will it cost?
  • It is 60 pounds per night.
  • Fine. May I go and see my room then?
  • Yes, Mike will show you the way.

AFTER FEW MINUTES

  • Well, the room is really nice and seems comfortable. I will stay there.
  • Fine. Could you fill in the registration form?
  • Sure.
  • And I would like to see our IC or passport.
  • Of course. Is it necessary to write my phone number in the form? I don't like giving it to anyone.
  • If you don't, it makes no problem.
  • And what is my room's number?
  • It is 10. Here is the kea.
  • And what about my car? Where is the parking?
  • The porter may take you to the garage. He will bring the keas back and tell you, where the car stands.
  • Fine. And what about my bags?
  • Mike will take it to the room.
  • Could you call me at 6:30 in the morning? I need to wake up and I always have problems with that.
  • Of course. Do you expect any guests tonight?
  • No I don't. Could I have breakfast delivered to my room?
  • Sure. At what time?
  • A quarter after seven.
  • Ok. If you needed anything more, please call me.
  • I will. Oh, and where is the swimming pool and sauna?
  • It is in the basement. There is also a cocktail bar.
  • And where can I find Internet café?
  • It is on the first floor, just under your room.
  • Ok. Only one more thing- I want to order a bottle of champagne.
  • The room service will bring it to you in 5 minutes.
  • Thank you very much
  • You are welcome.

4 DAYS LATER

  • Good evening.
  • Good evening Mrs. Stone. What can I do for you?
  • I want to send a fax for the number 422-35-78 in Krakow, Poland.
  • Sure. Oh, and there is a message for you.
  • Really? What is it?
  • Mr. Smith called and said that he will be waiting for you in lunch time at the café in our hotel.
  • Oh, that is nice. Thank you.

10 DAYS LATER

  • Hello Mrs. Stone. Are you leaving today?
  • Yes I am. I want to ask, how much will I have to pay for the hotel and all services?
  • One moment, please. It all makes 1000 pounds.
  • Oh, that is quite much. And I didn't have hot water for one night.
  • Oh, yes, I remember that. That will be 50 pounds less.
  • And the swimming pool was closed for whole three days.
  • Well, we could do nothing about it. The pump broke down and it takes much time to repair it.
  • But the hotel's headmaster said that the guests will pay less because of that.
  • Wait a moment… Oh, yes, I am sorry I forgot about that. So all in al you are to pay 800 pounds.
  • Ok. Do you accept credit cards and checks?
  • Yes. How are you going to pay then?
  • With the card. Here it is.
  • Yes. Can you sign this receipt, please?
  • Yes. And could you order a taxi for me?
  • Sure. What time are you going to leave?
  • In one hour. I am almost ready and my plane takes off at 4 PM.
  • Ok. I will call the taxi. And may I ask you, where are you going now?
  • Oh, I am going to visit my friend in California. I am quite nervous about the flight, because it is going to be very long and tiring.
  • So don't forget to take a hot bathe before you leave.
  • I will, thank you.
  • And remember- anytime you visit Manchester, you are welcome to our hotel
  • Thank you very much. I really enjoyed staying here.
  • Thank you too. And good bye.
  • Bye.