ARRIVAL- AT THE RECEPTION
- Good afternoon.
- Good afternoon Madame. How can I help you?
- I would like a double room with a bathroom.
- Wait a moment, please. Yes, we may offer you a room like that.
- I also would like it to be on the first floor.
- Hmm, unfortunately there are no vacancies on the first floor. But I suggest that you take the one on the second floor, at the back, whose windows overlook the mountains.
- That sounds fine. Is there a balcony in this room?
- Yes, of course.
- Will I have any noisy neighbors?
- No, there lives only one older couple in a room next to yours.
- Is there the air condition in my room?
- Of course. Moreover there is a telephone, radio and a TV set.
- How long is the room service available?
- All day and night. But you can order a hot meal only till 11 PM. And breakfast is included in the price.
- That sounds great.
- Can I ask, who are you saying with at the hotel?
- I am staying all by myself, but I like much space that is why I take double room.
- Yes, of course.
- How much will it cost?
- It is 60 pounds per night.
- Fine. May I go and see my room then?
- Yes, Mike will show you the way.
AFTER FEW MINUTES
- Well, the room is really nice and seems comfortable. I will stay there.
- Fine. Could you fill in the registration form?
- Sure.
- And I would like to see our IC or passport.
- Of course. Is it necessary to write my phone number in the form? I don't like giving it to anyone.
- If you don't, it makes no problem.
- And what is my room's number?
- It is 10. Here is the kea.
- And what about my car? Where is the parking?
- The porter may take you to the garage. He will bring the keas back and tell you, where the car stands.
- Fine. And what about my bags?
- Mike will take it to the room.
- Could you call me at 6:30 in the morning? I need to wake up and I always have problems with that.
- Of course. Do you expect any guests tonight?
- No I don't. Could I have breakfast delivered to my room?
- Sure. At what time?
- A quarter after seven.
- Ok. If you needed anything more, please call me.
- I will. Oh, and where is the swimming pool and sauna?
- It is in the basement. There is also a cocktail bar.
- And where can I find Internet café?
- It is on the first floor, just under your room.
- Ok. Only one more thing- I want to order a bottle of champagne.
- The room service will bring it to you in 5 minutes.
- Thank you very much
- You are welcome.
4 DAYS LATER
- Good evening.
- Good evening Mrs. Stone. What can I do for you?
- I want to send a fax for the number 422-35-78 in Krakow, Poland.
- Sure. Oh, and there is a message for you.
- Really? What is it?
- Mr. Smith called and said that he will be waiting for you in lunch time at the café in our hotel.
- Oh, that is nice. Thank you.
10 DAYS LATER
- Hello Mrs. Stone. Are you leaving today?
- Yes I am. I want to ask, how much will I have to pay for the hotel and all services?
- One moment, please. It all makes 1000 pounds.
- Oh, that is quite much. And I didn't have hot water for one night.
- Oh, yes, I remember that. That will be 50 pounds less.
- And the swimming pool was closed for whole three days.
- Well, we could do nothing about it. The pump broke down and it takes much time to repair it.
- But the hotel's headmaster said that the guests will pay less because of that.
- Wait a moment… Oh, yes, I am sorry I forgot about that. So all in al you are to pay 800 pounds.
- Ok. Do you accept credit cards and checks?
- Yes. How are you going to pay then?
- With the card. Here it is.
- Yes. Can you sign this receipt, please?
- Yes. And could you order a taxi for me?
- Sure. What time are you going to leave?
- In one hour. I am almost ready and my plane takes off at 4 PM.
- Ok. I will call the taxi. And may I ask you, where are you going now?
- Oh, I am going to visit my friend in California. I am quite nervous about the flight, because it is going to be very long and tiring.
- So don't forget to take a hot bathe before you leave.
- I will, thank you.
- And remember- anytime you visit Manchester, you are welcome to our hotel
- Thank you very much. I really enjoyed staying here.
- Thank you too. And good bye.
- Bye.